Customer response to rave about.
Our business is all about cakes and customer satisfaction, which is key. Constant excellent feedback provides a good indicator of the strong product we provide.
Birthdays, Anniversaries, Mother’s and Father’s Day, Valentines, Baby Showers, Religious ceremonies, New Year’s; we make cakes for occasions all year round.
Our products and services
We pride ourselves in the service and quality of product we give to our customers.
Use of High Quality Ingredients
We pride ourselves in the quality of product we give to our customers – it’s truly delicious and unlike anything else on the market. We avoid cost cutting standards and promise to give customers true value for choosing us. We use the finest Fresh Dairy cream giving our cakes a taste a cut above the rest.
The key to our success is the taste of our cakes – our customers simply love them and keep coming back for more. Through our 25 year’s experience we have managed to get the right combination of ingredients to output great tasting cakes. All our sponges are centrally produced to our secret recipe and using our bespoke ingredients and then delivered to the local store to be finished on site so that every cake is perfect when the customer comes to collect it.
Extensive Cake Range
Our extensive product range offers cakes for all occasions with our design and filling service allowing the customer to choose how they want the cake to look and ultimately taste. Along with fresh cream cakes, we also provide diverse cake types such as black forest, chocolate, buttercream, carrot, fudge, red velvet, gluten-free and vegan cakes. We continue to grow and expand our wide selection of designs and flavours through thinking of new ideas and getting inspiration from customer demand.
Egg or Eggless
All our cakes can be made to be either with eggs or eggless to suit our customers needs and the demand for our products across all sections of the community. Our Eggless cakes are often chosen for dietary, religious or cultural reasons or simply because customers like the taste.
Many of our shops are open between 11am to 7pm, which means customers have plenty of opportunity to visit our shops at a time to suit them and have the time to spend on choosing their product to order or collect from our ready-to-go designs. It’s one of our key features that customers love.
A well-developed online ordering platform helps customers order with ease through our website. Customers can choose their design, select their sponge/filling and enter their message for collection date and time slot of their choice. An easy to navigate ordering system helps our outlets achieve increased orders!
We also infiltrate different revenue streams through our presence on delivery platforms. Paul’s Bakery can be found on all major delivery platforms allowing customers to get their favourites delivered to their door step in minutes.
Most customers order celebration cakes in advance but we do offer a same day order and collection service for a wide range of designs. We are able to cater for on the spot demand through our ready-to-go cakes fridge, with some of our most popular designs available in store, online or through delivery platforms
Not only cakes
Where there is cake there are also candles! We offer a wide range of party accessories in store for customers such as helium balloons, banners and candles to supplement their cake order. This helps customers get all of their party essentials all under one roof.
Attractive In-store Atmosphere
Our outstanding product is assisted through the modern and cutting edge shop fit franchisees receive, which projects a massive pull factor for passing trade. We aim to give every one of our customers an inviting experience the moment they enter the door with brilliant customer service.